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How virgo95 Protects Your Privacy

When you open an account with us, your personal information and payment details stay secure.

Data collection transparentPayment details encryptedYour access, always on
virgo95 How virgo95 Protects Your Privacy
REACH US ANYTIME

How to Contact Us About Your Privacy

Your privacy questions matter to us. We've set up multiple channels so you can reach our support team quickly and get answers about how we handle your data, request your information, or ask about your rights.

Team online

Live Chat

Open the chat widget in the bottom right of the lobby. Our team responds during operating hours to explain what data we hold and how to request changes to your account.

Email Support

Send privacy questions to our support inbox. We aim to respond within 48 hours with details about data retention, deletion requests, or account access.

Account Settings

Log into virgo95, go to Settings > Privacy & Data. Here you can view what we've recorded, update your contact details, or submit a data-access request directly.

HOW WE KEEP YOU SAFE

Data Security and Your Account Protection

We encrypt your passwords and payment information using industry-standard protocols. Withdrawal requests trigger identity verification so only you can move funds from your account.

Encryption & Passwords

Your login credentials and payment details are encrypted end-to-end. We never store your full card or bank details — only a tokenised reference for faster deposits next time.

Withdrawal Verification

When you request a payout, we verify your identity and match the destination account to what you registered. This step keeps your funds safe and prevents unauthorised withdrawals.

Data Retention

We keep your account data for as long as your account is active. After you close your account, we retain records for up to 7 years where local law requires it for tax and fraud prevention.

Third-Party Access

Payment processors (DANA, OVO, GoPay, QRIS operators) and our support team see only what they need to process your deposit or resolve your issue. We do not share your details with marketing partners.

Audit & Compliance

Our privacy practices are reviewed quarterly to catch gaps. If you find a breach or suspect misuse, contact us immediately through live chat and we'll investigate within 24 hours.

Request Your Data

Go to Account Settings > Privacy & Data to download a full copy of what we hold about you. You can also request corrections or deletion where local law permits.

Privacy Policy Questions

These are the questions we hear most from players about how we handle data, account access, and your rights. Read through them or jump to our support channels if you need more detail.

We collect the amount, timestamp, and your transaction ID from the payment processor. We do not store your bank account or wallet login — only a token so we recognise your next deposit instantly. The processor themselves handle your full banking credentials under their own privacy rules.

You can close your account anytime in Settings > Account > Close Account. After closure, we keep transaction records for 7 years where law requires it. Personal profile data (name, email, phone) can be deleted by request — contact support via live chat and we'll process it within 5 working days.

Yes. Cookies remember your language, lobby preferences and login session. Where local law permits, we also use analytics cookies to see which games load most often. You can disable non-essential cookies in your browser settings; essential cookies keep you logged in and cannot be turned off without losing account access.

Only our support team and the payment processor handling your transaction can view your account details. Other players see only your username in live-table chat. We do not share data with game studios, advertisers or third-party analytics firms outside our operations.

Transaction records are retained for 7 years to comply with anti-money-laundering and tax regulations. Your profile (name, email, phone) is kept for as long as your account is active. After closure, profile data is deleted on request; transaction history remains archived for regulatory purposes only.

We monitor for breaches 24/7. If we detect unauthorised access, we notify affected players by email within 24 hours, explain what was exposed, and advise steps to protect your account. Contact us immediately via live chat if you suspect any suspicious activity on your account.

Yes. Log in, go to Account Settings > Privacy & Data, and select Download My Data. You'll receive your account profile, transaction history, and preferences in a file within 2 business days. Use this to verify what we hold or export your information elsewhere.