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How We Protect Your Account and Data

When you open an account with virgo95, your personal information, payment details and withdrawal records are protected under our data-handling policy.

Encrypted account accessPayment verification per transactionData retention rulesYour contact and withdrawal rights
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virgo95 How We Protect Your Account and Data
GET IN TOUCH

Legal and Account Support Channels

Team online

Live Chat

Contact our support team within the virgo95 lobby — available 24/7. We respond to account security, data requests and dispute queries during chat hours. Average response time is under 5 minutes.

Email

Send formal data requests, account closure requests or legal inquiries to [email protected]. We acknowledge receipt within 24 hours and resolve most requests within seven business days.

In-Account Messages

For account-specific questions, use the Messages section in your virgo95 dashboard. All correspondence is logged and timestamped for your records and our compliance archive.

SECURITY AND COMPLIANCE

How We Handle Your Data and Verify Transactions

Encryption and Login

Your account password is hashed and never stored in plain text. Session tokens expire after 30 minutes of inactivity. Two-step verification is optional but recommended — enable it in your Account Settings to add SMS or email authentication.

Payment Verification

Every deposit is matched against your payment method name and account ID. Deposits via DANA, OVO, GoPay and QRIS settle in under 60 seconds. Withdrawals trigger ID verification checks before funds leave our system.

Cookies and Tracking

virgo95 uses session cookies to keep you logged in and performance cookies to monitor lobby load times. We do not sell your data to third parties. Manage or disable cookies in your browser settings at any time.

Account Closure and Data Deletion

Request account closure from Account Settings or via support. We deactivate your account immediately but retain transaction records for seven years as required by financial regulations. Personal data is encrypted and isolated after closure.

Dispute Resolution

If you dispute a charge or believe your account was accessed without permission, open a case via the Account menu. Include the transaction date and payment method. We investigate within seven business days and respond with findings.

Changes to This Policy

We notify you by in-account message and email if we update these terms. Your continued use of virgo95 after notification means you accept the new policy. You can always download a copy of the current policy from this page.

Legal Questions: Your Rights and Our Obligations

We collect your full name, date of birth, email, phone number, home address and payment method details (DANA, OVO, GoPay or QRIS account identifier). We use this data to verify your identity, process deposits and withdrawals, and comply with financial reporting rules. We do not ask for your payment passwords.

We keep transaction records, identity verification documents and account history for seven years after closure to comply with local financial regulations. Personal contact information is deleted after 90 days unless we're required to retain it by law or pending a dispute.

Yes. Contact [email protected] or use the Data Request tool in your Account Settings. We'll compile your data file within fourteen days. The file includes your account history, deposits, withdrawals, device logs and any correspondence with our team.

Go to the login page and tap 'Forgot Password' to reset via email or SMS. If you believe your account was compromised, contact live chat immediately. We can freeze your account and review access logs. Change your password and enable two-step verification as soon as you regain access.

No. Payment details are tokenized — we store only a secure reference code. Your actual DANA, OVO, GoPay or QRIS credentials remain with your payment provider. Each deposit is processed through encrypted tunnels; we never see your full payment credentials.

Account access and which games you can play depends on local law in your region. virgo95 complies with regulations in each market we operate. If your local jurisdiction changes its rules, we'll notify you and adjust your account access accordingly.

Email [email protected] with 'Legal Complaint' in the subject line, or contact live chat to escalate to our Compliance team. Include your account ID, the date of the incident and a clear description. We acknowledge all complaints within 24 hours.

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